At HiiJob, ensuring the trust and security of our users is our top priority. In the event of any project-related issues, we have a structured dispute resolution process that you can follow:

1. Initiate Direct Communication: Begin by communicating openly and respectfully with the other party involved in the project.
2. Platform Messaging: If resolution is not reached, continue the conversation through our secure platform messaging system.
3. Request Mediation: If needed, you can request mediation through our platform, where our team will work towards a fair resolution.
4. Escalate the Dispute: If mediation is not successful, you have the option to escalate the dispute to our support team for a thorough investigation.
5. Final Decision: The resolution provided by our support team is final, and both parties are expected to comply.

We emphasize maintaining professionalism and adhering to our community guidelines during the dispute resolution process. Our goal is to ensure a positive freelancing experience for all HiiJob users.